Privacy Policy

We recognise the importance of your privacy and maintaining the confidentiality of your personal information. This Privacy Policy applies to all products and services provided by us and sets out how we may collect, use and disclose your personal information. This Privacy Policy is governed by and observes the requirements of the Personal Data (Privacy) Ordinance (Cap. 486) (the "Ordinance").

I) PERSONAL INFORMATION COLLECTION STATEMENT

Your privacy is important to us and we have taken steps to ensure that we do not collect more information from you than is necessary for us to provide you with our services and to protect any account(s) you hold with us.

We may ask you to provide personal information when you use our website. The data ("Personal Data") that we may ask you to supply includes without limitation salutation, name, gender, telephone number, email address, delivery address and payment account details.

Please note that it is mandatory for you to provide certain categories of Personal Data (as specified at the time of collection). In the event that you do not provide any Personal Data indicated as mandatory, we may not be able to provide you with our products or services.

II) USE AND DISCLOSURE OF PERSONAL DATA

If you provide any personal data to us, you are deemed to have authorised us to collect, retain and use personal information about you for the following purposes:

Providing you with customer service including but not limited to processing and effecting sales, orders, refunds and exchanges relating to products available for sale, assembly and delivery services, putting together shopping lists for you, providing you with a more personalised experience on our website and responding to your queries (including requests for quotations), feedback or claims;
Providing you with our promotional materials (including but not limited to updates to our website);
Maintaining the security of our workshop and website;
Performing research or statistical analysis in order to improve our products and services and for marketing and promotional purposes;
Making such disclosures as may be required for any of the above purposes or as required by law or in respect of any feedback or claims made by you

You further agree that we may disclose and transfer (whether in Hong Kong or abroad) your Personal Data to third party services providers engaged by us to assist with providing you with our services (including data entry, managing our customer database, processing, effecting and verifying sales, orders, refunds and/or exchanges relating to products available for sale) contacting you to participate in customer satisfaction surveys from time to time and securely disposing of your Personal Data ("Third Party Service Providers").These Third Party Service Providers are under a duty of confidentiality to us and are only permitted to use your Personal Data in connection with the purposes specified at A.2.1 above, and not for their own purposes (including direct marketing).

When necessary we may also disclose and transfer (whether in Hong Kong or abroad) your Personal Data to our professional advisers, franchisor, law enforcement agencies, insurers, government and regulatory and other organisations for purposes specified at A.2.1(e) above.

Any personal information supplied by you will be retained by us and will be accessible by our employees,any Third Party Service Providers engaged by us and third parties referred to at A.2.3 above, for or in relation to any of the purposes stated in A.2.1 herein.

III) CONFIDENTIALITY

Personal Data held by us relating to our online customers or to visitors to our websites will be kept confidential in accordance with this Privacy Policy.

Any questions, comments, suggestions or information other than Personal Data sent or posted to the site, or any part of the site, by visitors will be deemed voluntarily provided to us on a non-confidential and non-proprietary basis. We reserve the right to use, reproduce, disclose, transmit, publish, broadcast and/or post elsewhere such information freely, including passing it to any associated company for example, in connection with the development, manufacture and marketing of products and services and to meet customer needs.

IV) SAFETY OF PERSONAL DATA

All reasonable efforts are made to ensure that any personal data held by us is stored in a secure and safe place, and accessed only by our authorised employees or authorised Third Party Service Providers.

You should be aware that no system is impenetrable and no information provided over the Internet can be guaranteed to be completely secure. Accordingly, we cannot guarantee the security of any information that you transmit to us or receive from us over the Internet.

V) LINKS

This site may contain links to other sites and pages which are operated by third parties. We have no control over the content of the linked websites or the way in which the operators of those websites deal with your Personal Data. You should review the privacy policy for those third party websites to understand the ways in which your Personal Data may be used by those third parties.

VI) INFORMATION COLLECTED WHEN YOU USE OUR WEBSITE

We may use 'cookies' on this site in order to :
Enable tighter security
Enable online customers to keep browsing
Personalise sites for customers
Build online customer or visitor profiles

Cookies are pieces of information stored in your hard-drive about your preferences on our site, which enable the site to be tailored to you in future visits. Customers who want to disallow cookies can do so on their web browser. However, by disabling cookies you may not be able to access all parts of our website.

VII) RIGHT TO ACCESS/ CORRECT PERSONAL DATA

Under the Ordinance, you have the right of access to personal information held by us and to request correction of the information

If you have any questions regarding this Privacy Policy or if you wish to access or correct your Personal Data, you may email your request to info@happyshop.hkj

In accordance with the Ordinance, we reserve the right to charge you a reasonable fee for the processing of any data access or correction request.

VIII) AMENDMENTS

We may amend or update this Privacy Policy from time to time and all information will be governed by our most recent Privacy Policy, available on our website at http://www.happyshop.hk/privacy